Privacy Policy

At Sarah and Patrick Dublin, we are committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your data.

Personal Information We Collect

When you place an order, create an account, subscribe to our newsletter, or contact our customer support team, we may collect the following information:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and never stored on our own servers)

  • IP address

  • Browser and device information

  • Order and transaction history

  • Website usage data collected through cookies and similar technologies

Providing certain information may be necessary to complete your purchase or provide customer support.

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders.

  • Arranging shipment and delivery.

  • Providing customer service and responding to inquiries.

  • Sending order confirmations, shipping updates, and tracking information.

  • Improving our website, products, and customer experience.

  • Preventing fraud, abuse, and unauthorized transactions.

  • Complying with legal and regulatory obligations.

  • Sending promotional emails and marketing communications only if you have given your consent. You may unsubscribe at any time.

Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing and delivering your order).

  • Your consent (for marketing communications and optional cookies).

  • Compliance with legal obligations (such as accounting and tax regulations).

  • Our legitimate interests, including fraud prevention, website security, business improvement, and customer service.

Sharing Your Information

We only share your personal information when necessary to operate our business and provide our services.

Your information may be shared with:

  • Secure payment providers for payment processing.

  • Shipping and logistics partners responsible for delivering your order.

  • Trusted suppliers and fulfillment partners involved in processing and shipping your purchase.

  • Analytics and marketing service providers, where applicable and subject to your cookie preferences.

  • Government authorities or regulatory bodies where legally required.

We never sell, rent, or trade your personal information to third parties.

As part of our business model, some products may be shipped directly from trusted international fulfillment partners. This may involve the transfer of personal data outside the European Economic Area (EEA). Whenever this occurs, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

Certain financial and transaction records may be retained for up to seven (7) years where required under applicable tax and accounting legislation.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly.

  • Remember your preferences.

  • Analyze website traffic and user behavior.

  • Improve website performance.

  • Deliver relevant advertisements where applicable.

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

Data Security

Protecting your personal information is important to us.

We implement appropriate technical and organizational security measures to safeguard your data against unauthorized access, disclosure, alteration, misuse, or loss.

All payments are processed through secure SSL-encrypted connections using trusted payment providers that comply with industry security standards.

Although no method of data transmission over the internet is completely secure, we continuously work to maintain a high level of protection for your information.

Your Rights

Under the GDPR, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information where legally applicable.

  • Restrict or object to the processing of your data.

  • Withdraw your consent at any time where processing is based on consent.

  • Request a copy of your personal data in a portable format.

  • Lodge a complaint with your local data protection authority if you believe your rights have been violated.

We will respond to valid requests within the time limits required by applicable law.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sarah and Patrick Dublin
Email: sarahpatrickdublin@gmail.com

We are committed to handling all privacy-related inquiries as quickly and professionally as possible.