Shipping & Delivery Policy

At Sarah and Patrick Dublin, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered, as well as the responsibilities of both our customers and our business.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days after full payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that processing times are estimates and may occasionally be extended during periods of high demand or unforeseen operational circumstances.

Estimated Delivery Time

After dispatch, the estimated delivery time is generally 1–7 business days, depending on your delivery location and the shipping method selected.

While we make every effort to meet these estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections or clearance procedures.

  • National or international public holidays.

  • Extreme weather conditions.

  • High shipping volumes during peak seasons.

  • Transportation or carrier disruptions.

  • Other unforeseen logistical delays.

Delivery estimates are provided for informational purposes only and should not be considered guaranteed delivery dates.

Shipping Method & Fulfillment

To reduce unnecessary waste, minimize excess inventory, and lower our environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.

Depending on the destination country, orders may be fulfilled from international warehouses, including facilities located outside your country of residence.

For certain destinations, local customs duties, import taxes, or administrative fees may apply. Where applicable, these charges are the responsibility of the customer unless otherwise stated by applicable law.

Shipping Costs

Shipping costs are calculated during checkout and depend on several factors, including:

  • Delivery destination.

  • Shipping method selected.

  • Package weight and dimensions.

  • Promotional offers or free shipping campaigns, where applicable.

The final shipping cost, if any, will always be displayed before you complete your purchase.

Order Tracking & Customer Responsibility

Once your order has been shipped, you will receive tracking information via email.

Customers are responsible for monitoring the tracking updates and ensuring they are available to receive the delivery where required.

Depending on the carrier and destination, your parcel may:

  • Be delivered directly to your address.

  • Require a signature upon delivery.

  • Be held at a local collection point or parcel locker if delivery is unsuccessful.

If your package is redirected to a pickup location, it is the customer's responsibility to collect it within the timeframe specified by the carrier.

If you experience unexpected shipping delays or believe there is an issue with your delivery, please contact our Customer Support team before initiating a payment dispute or chargeback. In most cases, we can work with the shipping carrier to resolve delivery issues promptly.

Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, this may result in delivery delays, additional shipping charges, or unsuccessful delivery.

If you notice an error in your shipping information, please contact us as soon as possible. While we will make every reasonable effort to update your order, we cannot guarantee address changes once the order has entered processing or has been dispatched.

Where tracking information provided by the shipping carrier confirms that the parcel has been successfully delivered to the address supplied during checkout, responsibility for the package transfers to the customer, except where otherwise required under applicable consumer protection laws.

Lost, Delayed or Missing Shipments

If your tracking information has not been updated for an extended period, or if you believe your shipment has been lost in transit, please contact our Customer Support team.

We will investigate the shipment together with the shipping carrier and, where appropriate, work toward a fair resolution.

Please note that investigations with shipping carriers may require additional time before a final outcome can be determined.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact our Customer Support team.

Sarah and Patrick Dublin
Email: info@sarahpatrickdublin.com

We are always happy to assist you and will do our best to ensure your order reaches you as smoothly as possible.